As a client, patient, family member, substitute decision maker or care partner you have the right that all Senior Persons Living Connected (SPLC) employees and Board members will promote awareness and understanding of the Patient/Client Bill of Rights in a respectful manner as follows:
Privacy and Choice
- A person has the right to give or refuse consent to any service at any time.
- A person receiving service has the right to information about the services they have agreed to be provided by SPLC and to be informed of who will be providing services.
- A person receiving service has the right to have their records kept confidential in accordance with the law.
Safety
- A person receiving service has the right to be treated by the service provider in a courteous and respectful manner and to be free from mental, physical, sexual, emotional and financial abuse by the service provider.
Freedom from Discrimination
- A person receiving service has the right to be treated by the service provider in a manner that respects and promotes the person’s dignity, privacy and autonomy.
- A person receiving service has the right to be treated by the service provider in a manner that recognizes the person’s individuality and that is sensitive to and responds to the person’s needs and preferences, including, but not limited to, preferences based on race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, and disability.
Cultural Safety
- A person who is Indigenous, and all persons, has the right to receive services in a way that is culturally safe and respectful.
Information and Decisions
- A person wishing to use a service has the right to fully participate in the service provider’s assessment of service requirements and in the development of service or care plans.
- A person has the right to designate a person/ say who they want to be with them during their assessment, planning, development, evaluation and changes of their care plan
- A person receiving service has the right to be informed of policies and decisions that affect the individual’s service interests.
- A person receiving service has the right to be informed of the laws, rules and policies affecting the operation of the service provider and to be informed in writing of the procedures for initiating complaints about the service provider.
- A person has the right to access their personal or health information that is stored by SPLC, including plans of care, in accordance with the law
Complaints
- A person receiving service has the right to make complaints, raise concerns and recommend changes without fear of interference, coercion, manipulation, discrimination or reprisal
Adapted from:
Community Legal Education Ontario https://www.cleo.on.ca/en/publications/hc-bor/all
Alzheimer Society of Canada https://alzheimer.ca/sites/default/files/documents/Canadian-Charter-of-Rights-for-People-with-Dementia_Alzheimer-Society-Canada.pdf